Customer Service
Customer Service: The Difference Is In the Smile
February 14th, 2010by Colette Cooley, Cars For Keeps Office Manager We had a seminar the other day about interacting with people on the telephone. Although it was geared for business conversations, it occured to me that personal telephone techniques could be beneficial too. For example, how to react in a civilized manner to the telemarketer who calls Read the Rest…
